FAQ – FREQUENTLY ASKED QUESTIONS
If you have any questions, concerns or comments please contact our customer service team.
We are open Monday to Friday between 9-6pm PST and are closed on all national holidays.
E MAIL: Contact@nthgls.com
HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 1-5 working days (Mon-Fri). Orders will ship out within 48 hours following working day you have placed your order. Please note, during busy times, such as new collection releases, sales and holidays, US deliveries may take between 3-8 days
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as your order has been picked and packed, your shipping label will be generated which will automatically email you your order tracking details and information. Please note, all UPS and USPS shipments are collected around 4pm PST, so tracking numbers will not show any movement on the websites before this time.
SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please make sure to add your personal contact number to your order. Either we will or the carrier will need to contact you in the unlikely event that your order cannot be delivered. If you do not provide your phone number it could result in a delay in the delivery of your order.
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
We always attempt to fulfill all orders as soon as is possible! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
DO WE CHARGE IN DIFFERENT CURRENCIES?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.
HOW DO I BECOME A NOTHING LESS STOCKIST?
Pleases reach out to email@example.com for more information.
Where is Nothing Less located?
Nothing Less LLC
3403 Piedmont Ave Ste 100
Oakland, CA, 94611
DOES NOTHING LESS OFFER INTERNSHIPS?
At the moment internships are not currently available. When we need interns, we will post on our Facebook or Instagram page with positions available.
HOW DO I GET SPONSORED OR WORK WITH NOTHING LESS ON PROJECTS?
At Nothing Less we like to support and collaborate with creatives in various different fields, from art, illustration, design, music and graphics. Send us your “portfolio” and include a letter all about yourself. We look forward to seeing your best stuff.
Please reach out to firstname.lastname@example.org for more information.
“Why was i refunded for an item on my order?”
In the rare event an item was unavailable or out of stock, due to multiple orders placed at the same time your order will be refunded and an email with an explanation will be sent to you.
“When will my order ship?”
Orders will ship, once you receive the confirmation e-mail that your order is complete.
“I didn’t receive my tracking information”
Please check your spam folder, as from time to time our e-mails we send out get caught up in there.
“I haven’t received my refund”
Refunds are generated as soon as possible, and will take two – three business days for your credit card or bank to process.
Any changes, adjustments or refunds made against your order, you will receive an automatic e-mail explaining this.